FAQ'S
Frequently Asked Questions (FAQs)
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, select your size, and click "Add to Cart." When you're ready, proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but contact our support team within 1 hour of placing your order. We’ll do our best to assist. info@boujeecougar.com
2. Shipping & Delivery
Q: Where do you ship to?
A: All 50 States! Shipping options and fees will be displayed at checkout based on your location.
Q: How long will my order take to arrive?
A: Delivery times:
· 5-17 Business Days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can use this to track your package online at any time.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window for unused items in their original packaging and condition. Sale items are final sale unless otherwise noted.
Q: How do I return or exchange an item?
A: Please return all items to the address listed on the package. We have multiple warehouses, so it's important that returns are sent to the correct location. info@boujeecougar.com
Q: Do I have to pay for return shipping?
A: Return shipping is free for exchanges or store credit within the U.S. A small fee may apply for certain returns or refunds.
4. Product & Sizing
Q: How do I know what size to order?
A: Many product pages include a detailed size guide. We recommend measuring yourself and comparing to the guide for the best fit.
Q: Will you restock sold-out items?
A: Some popular styles are restocked regularly. Sign up for restock alerts on the product page to be notified as soon as they’re back.
Q: Are your clothes true to size?
A: Most of our apparel fits true to size, but sizing can vary slightly by style. Please refer to individual size charts and product descriptions.
5. Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and receive exclusive offers.
Q: How do I contact customer support?
A: You can reach us by email at info@boujeecougar.com or through our Contact Us page. We typically respond within 24–48 hours.
Q: Do you offer gift cards?
A: Yes! You can purchase digital gift cards in various amounts. They’ll be delivered via email with instructions for use.